Do you want to collaborate with customers to solve complex, real-world problems by deploying software? Do you thrive in an environment where you are constantly learning and taking on new challenges? Do you love building relationships with customers? If you answered yes to those questions, then this might be the perfect role for you!
Mar-Kov is a company with headquarters in Canada that helps manufacturers excel through technology by providing focused applications for our customers in process manufacturing industries such as Cosmetics, Pharma, Food, Nutraceuticals, Paint, and others. Working at Mar-Kov will provide great pay, work-life balance, and a chance for growth. Mar-Kov is now permanently remote!
The role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization. We are looking for energetic, ambitious, and driven individuals who are looking to contribute from day one. You will work collaboratively with the team to implement the Mar-Kov software solution to our customers.
As Mar-Kov is a small, highly productive entrepreneurial team, the Implementation Project Manager must be comfortable and capable of shifting gears and be highly adaptable to change.
If you are a star in this role, you will have the opportunity to advance your career at Mar-Kov and be a part of our rapid growth! ⭐
Building the organization’s Account Management and accounts expansion strategy.
Working collaboratively with the Implementation and Product teams to implement the Mar-Kov software to our customers. This includes Strategic Consulting, Application Support and Troubleshooting, and project management.
Developing a deep knowledge of Mar-Kov’s software and how it benefits customers across many manufacturing industries.
Developing and maintaining a healthy relationship with Mar-Kov customers; acts as the customer advocate and analyzes customer needs to deliver the best solution.
Creating training and educational resources, including instruction videos and written procedures to augment the customer experience.
Assisting in developing new CS management tools and training process improvements.
You must have:
Excellent verbal and written English
Outstanding organization, presentation, detail oriented, and relationship building skills
Extremely comfortable with using Microsoft Office and working with a computer in general
A deep passion for learning new things and applying your knowledge to solve real world problems
A desire to be part of a high-growth, transformational company that is bold, relentless, curious, and collaborative
It would be awesome if you had:
A Bachelor’s degree in a Business or STEM related field
Minimum 2 years’ relevant work experience in the industry
Experience implementing software in a manufacturing industry
Experience in the manufacturing industries including Cosmetics, Pharma, Food and Beverage, Nutritional Supplements, Paints and Coatings
Experience in Implementations, Customer Success, Project Management, or SaaS Support
Ready to find a better way of batch manufacturing?
Mar-Kov is the software that gives you full control, from raw ingredients to shipped products